Return & Refund Policy

At LWD Lighting, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused, uninstalled, and in the same condition in which you received it.

• Include all original parts, accessories, manuals, and hardware.

• Be returned in its original packaging.

• Include proof of purchase or your order number.

Products that have been installed, assembled, modified, damaged after delivery, or show signs of use may not be eligible for return.

To request a return, please submit a request through the Contact Form available on our website before sending your product back.

Please do not return products without first receiving return instructions from our customer service team.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, color preference, or other non-defective reasons, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable.

If you received an incorrect, defective, or damaged product, we will cover the appropriate return or replacement costs.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible through the Contact Form on our website.

Please include:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the product and the issue.

• Photos of the packaging if the item was damaged during transportation.

Once your claim has been reviewed, we may offer, depending on the circumstances:

• A replacement product or replacement part.

• A refund.

• Another appropriate solution.

Please keep the original product and packaging until we have completed our review.

Lighting Products & Installation

For safety reasons, lighting fixtures that have already been installed, hardwired, altered, rewired, cut, modified, or damaged during installation cannot normally be returned unless the product itself was defective when received.

We strongly recommend inspecting the fixture before installation and having hardwired lighting installed by a qualified professional.

LWD Lighting is not responsible for damage caused by improper installation, incorrect wiring, misuse, unauthorized modification, or failure to follow installation instructions.

Non-Returnable Items

The following items may not be eligible for return:

• Products returned more than 30 days after delivery.

• Installed or used lighting fixtures.

• Products that have been modified, rewired, cut, painted, or altered.

• Products damaged after delivery due to improper handling or installation.

• Products missing parts, accessories, or original packaging.

• Clearance or final-sale products clearly marked as such at the time of purchase.

• Custom-made or personalized products, where applicable.

This does not affect any rights you may have under applicable consumer protection laws.

Exchanges

If you would like a different model, size, finish, or color, please submit a request through our Contact Form.

In most cases, the easiest way to exchange an item is to return the original eligible product and place a new order for the desired product.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your bank, credit card provider, or payment processor additional time to process and post the refund to your account.

Shipping fees and other non-refundable charges, where applicable, will not be included in the refund unless the return is due to an error on our part or a defective or damaged product.

Orders Returned to Sender

If an order is returned to us because of:

• An incorrect or incomplete shipping address provided by the customer.

• A package being refused.

• Failure to collect or accept the package.

• Multiple unsuccessful delivery attempts.

we may deduct any shipping or return-related costs incurred from the refund, where permitted by applicable law.

Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact us using the Contact Form on our website.

We will review the tracking information and, where appropriate, contact the shipping carrier to investigate the shipment.

If a package is confirmed as lost in transit, we will work with you to provide an appropriate replacement or refund.

Orders shown as delivered by the carrier may require additional investigation before a replacement or refund can be issued.

Order Cancellations

If you wish to cancel an order, please contact us through our Contact Form as soon as possible.

We will make every reasonable effort to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to cancel it.

If the order has already shipped, you may request a return after receiving it, subject to the conditions outlined in this policy.

Refund Processing

Refunds are normally processed after the returned item has been received and inspected.

After we issue your refund, your financial institution may require additional business days before the funds appear in your account.

If you have not received an approved refund after a reasonable processing period, please first check with your bank or credit card provider and then contact us through our Contact Form.

How to Start a Return

To request a return, please visit the Contact page on our website and submit the Contact Form.

Please include:

• Your full name.

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photos or videos if the product is damaged, defective, or incorrect.

Once your return request has been reviewed and approved, we will provide you with the return instructions and the applicable return address.

Do not send a product back to the address shown on the original shipping package unless specifically instructed to do so.

Contact Us

If you have any questions regarding returns, refunds, damaged products, or your order, please submit a request through the Contact Form available on our website.

LWD Lighting

Last updated: August 24, 2026