Terms & Conditions of Sale

These Terms & Conditions of Sale apply to purchases made through the LWD Lighting website.

By placing an order, the customer confirms that they have read and accepted these Terms & Conditions of Sale, together with our Terms of Service, Return & Refund Policy, Shipping Policy, and Privacy Policy.

1. Seller

Products offered through this website are sold under the commercial name:

LWD Lighting

Legal business name: Digitalist

Business address:
6 Rue des Petits Bézots 76190 Yvetot France

For questions regarding an order, customers may contact us through the Contact Form available on our website.

2. Products

LWD Lighting sells lighting products and related items, including table lamps, pendant lights, ceiling lights, chandeliers, wall lights, and other decorative lighting products.

We make reasonable efforts to provide accurate product descriptions, specifications, dimensions, materials, colors, finishes, compatibility information, and photographs.

However, minor differences may occur due to manufacturing tolerances, screen settings, photography, lighting conditions, or digital processing.

Customers are responsible for reviewing the product description and specifications before placing an order.

3. Product Images and Digital Presentation

Certain product photographs, lifestyle images, backgrounds, environments, shadows, reflections, or visual elements displayed on our website may be digitally enhanced, retouched, edited, or created in part using artificial intelligence or other digital tools.

These technologies are used for presentation and illustrative purposes.

LWD Lighting makes reasonable efforts to ensure that the product itself is represented accurately.

Decorative environments, furniture, accessories, backgrounds, and other staging elements shown in product images are not included unless expressly stated in the product description.

Customers should rely primarily on the written product specifications, dimensions, materials, finishes, and included components when making a purchasing decision.

4. Prices

Prices are displayed in the currency indicated on the website and at checkout.

We reserve the right to change prices at any time.

Any price change will not affect an order that has already been accepted, except in the case of an obvious pricing, technical, or display error.

Discounts, promotional codes, and special offers may be subject to additional conditions.

Unless otherwise stated, promotions cannot necessarily be combined.

5. Taxes and Other Charges

Applicable sales taxes may be calculated and collected at checkout depending on the shipping destination and applicable legal requirements.

Additional taxes, duties, customs charges, or other fees may apply in certain circumstances.

Where such charges are not collected by us at checkout, the customer may be responsible for them where permitted by applicable law.

6. Placing an Order

Customers may place an order through our website by selecting the desired products and completing the checkout process.

Before confirming an order, customers are responsible for verifying:

• The selected product.

• Quantity.

• Size or dimensions.

• Color or finish.

• Shipping address.

• Billing information.

• Payment information.

After an order is submitted, the customer may receive an order confirmation.

An automated order confirmation does not necessarily constitute final acceptance of the order.

7. Order Acceptance

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraudulent activity.

• Payment authorization failure.

• Incorrect pricing.

• Product availability issues.

• Technical errors.

• Incorrect product information.

• Shipping restrictions.

• Unusually large or suspicious quantities.

• Misuse of promotional offers.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

8. Payment

Payment must be made using one of the payment methods available at checkout.

By submitting payment information, the customer confirms that they are authorized to use the selected payment method.

Payment processing may be handled by third-party payment providers.

An order may be delayed, refused, or canceled if payment cannot be authorized or if additional verification is required.

9. Shipping

Orders are shipped to the address provided during checkout.

Customers are responsible for providing a complete and accurate shipping address.

Delivery dates and transit times displayed on our website are estimates unless expressly stated otherwise.

Delivery may be affected by factors outside our reasonable control, including:

• Carrier delays.

• Weather conditions.

• Transportation disruptions.

• Holidays.

• Customs processing.

• High-volume periods.

• Incorrect or incomplete shipping information.

Further details are available in our Shipping Policy.

10. Delivery

Customers should inspect their package and product as soon as reasonably possible after delivery.

If an order arrives damaged, defective, incomplete, or incorrect, the customer should submit a request through the Contact Form on our website and provide the order number along with photographs or other relevant evidence.

Customers should retain the product and original packaging until the issue has been reviewed.

11. Lost Packages

If a package appears to be lost in transit, customers should contact us through our website.

We may investigate the shipment with the applicable carrier before issuing a replacement or refund.

Where a package is confirmed as lost, we will provide an appropriate remedy in accordance with our applicable policies and law.

Packages marked as delivered may require additional investigation.

12. Order Cancellation

Customers wishing to cancel an order should submit a request through our Contact Form as soon as possible.

We will make reasonable efforts to accommodate cancellation requests.

However, we cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If the order has already shipped, the customer may request a return after receiving it in accordance with our Return & Refund Policy.

13. Returns and Refunds

Returns, refunds, exchanges, damaged items, and defective products are governed by our Return & Refund Policy.

Unless otherwise stated in that policy, eligible returns must generally be requested within 30 days of delivery.

Customers should not return an item without first receiving return instructions.

14. Return Shipping

For eligible returns resulting from a change of mind, incorrect size or color selection, or another reason not caused by an error on our part, the customer may be responsible for return shipping costs.

Where a product is confirmed to be defective, damaged upon arrival, or incorrect, LWD Lighting will provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

15. Lighting Installation

Certain products require electrical installation, hardwiring, mounting, assembly, or installation to a ceiling or wall.

Customers are responsible for ensuring that the product is compatible with the intended installation location and electrical system.

We strongly recommend that hardwired lighting products be installed by a qualified professional where appropriate.

Customers should inspect the product before installation.

Products damaged through improper wiring, incorrect installation, misuse, unauthorized modifications, or failure to follow instructions may not qualify as defective products.

16. Installed or Modified Products

Except where required by applicable law or where a product was defective when received, products that have been installed, hardwired, modified, cut, rewired, painted, or otherwise altered may not be eligible for return.

This condition is intended to protect the safety and resale condition of electrical and lighting products.

17. Product Availability

All products are subject to availability.

We may limit quantities or discontinue a product at any time.

If a product becomes unavailable after an order is placed, we may cancel the affected item and provide an appropriate refund.

18. Pricing and Technical Errors

Despite our efforts to maintain accurate information, pricing, descriptions, promotions, discounts, specifications, or availability may occasionally contain errors.

If an obvious error affects an order, we may contact the customer to provide corrected information or cancel the affected order.

If payment has already been collected for a canceled item, the applicable amount will be refunded.

19. Promotions and Discount Codes

Promotional codes and discounts may:

• Have an expiration date.

• Apply only to selected products.

• Require a minimum purchase.

• Be limited to one use per customer.

• Exclude certain products.

• Be non-combinable with other offers.

We reserve the right to cancel or refuse a promotion that has been used fraudulently or contrary to its stated conditions.

20. Warranty and Consumer Rights

Nothing in these Terms & Conditions of Sale is intended to exclude any warranty, legal remedy, or consumer protection that cannot legally be excluded.

Additional manufacturer warranties, where applicable, may be described on the relevant product page.

21. Limitation of Liability

To the fullest extent permitted by applicable law, LWD Lighting will not be responsible for indirect, incidental, special, or consequential losses arising from a purchase or use of a product.

Nothing in these Terms limits liability where such limitation is prohibited by law.

22. Force Majeure

We will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, labor disputes, government actions, carrier failures, supply shortages, power outages, or other similar events.

23. Fraud and Payment Disputes

We reserve the right to investigate orders suspected of fraud, unauthorized payment use, abuse of promotions, or other suspicious activity.

Customers should contact us through our website before initiating a payment dispute when reasonably possible so that we have an opportunity to investigate and resolve the issue.

Nothing in this section limits any lawful right a customer may have to dispute a transaction through their payment provider.

24. Personal Information

Personal information collected in connection with a purchase is processed in accordance with our Privacy Policy.

25. Changes to These Terms

We may update these Terms & Conditions of Sale from time to time.

The version applicable to an order will generally be the version published on the website when the order is placed, subject to mandatory applicable law.

26. Governing Law

These Terms & Conditions of Sale are governed by the laws applicable to the legal entity operating LWD Lighting, without limiting mandatory consumer rights that may apply under federal, state, or other applicable law.

27. Contact

For any question regarding an order, payment, delivery, cancellation, return, refund, or these Terms & Conditions of Sale, please use the Contact Form available on our website.

LWD Lighting

Last updated: August 24, 2026